Terms & Conditions

CARE FOR YOUR JEWELLERY 
It is very important that you do not wear any of our jewellery in water or during vigorous activities.  If you like to wear perfumes or creams allow them to dry thoroughly before putting on your jewellery.
Most metals will oxidise with prolonged exposure to the air. We recommend storing items in an airtight bag or container.

Sterling silver and copper can be cleaned with a metal cleaning cloth. Liquid cleaners should only be used on entirely silver pieces as these may damage gemstone or glass beads.

Anodized aluminium is hard wearing but can be scratched and can wear off by rubbing. To clean mixed anodized and silver pieces first use warm soapy water – this will clean the aluminium. Then remove any tarnish from the silver with a silver cleaning cloth. Do not immerse the whole piece in silver cleaner as this can strip the colour or cause it to fade.

Beads and Semi-Precious Gemstones can be cleaned with a damp soft cloth. Soap can damage some gemstones and could possibly take the colour off some beads.

Guarantees
The following guarantees apply to our Site:

• All our items are hand crafted and because of this there may be small inconsistencies in some of the items.  Such as a different clasp or imperfect alignment to closed rings.  We will offer a full refund for any piece that is a non-bespoke item, within 30 days of purchase.

Consumer Protection Law
Were the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation.  These Terms and Conditions will be read subject to the mandatory provisions of that legislation.  If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Privacy Policy
This website is operated by ECR Jewellery.  The privacy of our users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

• Who we are;
• How and why, we collect, store, use and share personal information.
• Your rights in relation to your personal information; and
• How to contact us and supervisory authorities in the event that you have a complaint.

Who we are
Enchanted Celtic Rings/ECR Jewellery we collect, use and are responsible for storing certain personal information about you.
The personal information we collect and use
Personal information is information which you can be identified from (and does not include any anonymised forms of information).

• Personal information obtained from you directly
• We will obtain information from you directly, including when you make a purchase from us.
• Additional sources
• We shall collect personal information in relation to you from the following sources;
• Through social media technology
• Changes to the way in which we collect your personal information
• In the event that we need to obtain personal information in relation to you from an other source than those described above, we shall notify you of this.

How we use your personal information

• General purposes

In general, your personal information will generally be processed for the following purposes:
To enter into a contract for the sale of goods to you, to manage our business and website, to provide marketing to you.

• Monitoring

We may monitor communications, and in doing so we may obtain your personal information through this process.  We will undertake monitoring in the following circumstances;
All calls and emails will be monitored for quality assurance, training, fraud prevention and compliance.

• Use of your information for marketing purposes

We have described above that one of the general purposes for which your data shall be processed is for our marketing purposes.
We wish to make you aware that you have the right to opt-in to any direct marketing by contacting us at enchantedcelticrings@talktalk.net with ‘Opt-in’ in the subject line.  Otherwise, you will automatically be excluded from any marketing or sales notifications.
Lawful basis for processing of your personal information
We have described above the purposes for which we may process your personal information.  These purposes will at all times be justified by UK data protection law.

• General lawful bases
• The lawful basis upon which we are able to process your personal data are:
• Where we have your consent to use your data for a specific purpose;
• Where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you;
• Where it is necessary to enable us to comply with a legal obligation;
• Where it is necessary to ensure our own legitimate interests. Wherever we rely upon this basis, details of the legitimate interests concerned shall be provided to you;
• Where we need to protect your own vital interests (or the vital interests of another person); and/or
• Where it is needed in the public interest (or where we are acting in our official functions), provided that the task or function has a clear basis in law.

In general, in order to meet the purposes we have described above, we will process your personal information where we have your express consent on each occasion that the data is processed.

• Lawful bases specifically applicable to marketing
• We will only ever use your personal information to send you marketing directly where we have your explicit consent (which will be obtained in a format separately to this policy).

Sharing of your personal information
On any occasion where any of your personal information is shared with any third party, we shall only permit them to process such information for our required purposes, under our specific instruction, and not for their own purposes. We are required to enter into a formal legal agreement to enable such sharing to take place.
We do not anticipate that we will need to share your personal information with any third party.  We will notify should this position change.
Necessity of information
Where information is requested form you and you do not provide this:
It may prevent or delay the receipt of your purchase.
We will inform you at the point of collecting information form you, whether you are required to provide the information to us.
How long your personal information will be kept
Your personal information will only be kept for the period of time which is necessary for us to fulfil the above purposes.
We envisage that your personal information shall be retained by us for the following;
Name and postal address 4 years and bank details for 3 months.
After the period described above, your information shall be properly deleted or anonymised.
Keeping your information secure
We will ensure the proper safety and security of your personal information and have measures in place to do so.  We will also use technological and organisation measures to keep your information secure.
We have proper procedures in place to deal with any data security breach, which shall be reported and dealt with in accordance with data protection laws and regulations.  You shall also be notified of any suspected data breach concerning your personal information.
Children
Our website is not intended for children (anybody under the age of 18).  We do not intend to collect data from children.
Your rights
Under the UK General Data Protection Regulation you have a number of important rights free of charge.  In summary, those include rights to:

• Fair processing of information and transparency over how we use your personal information;
• Access to your personal information and to certain other supplementary information that this Privacy Statement is already designed to address;
• Require us to correct any mistakes in your information which we hold;
• Require the erasure of personal information concerning you in certain situations;
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit this information to a third party in certain situations;
• Object at any time to processing of personal information concerning you for direct marketing;
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
• Object in certain other situations to our continued processing of your personal information, or ask us to suspend the processing procedure in order for you confirm its assurance or our reasoning for processing it;
• Object to processing your personal information where we are doing so in reliance upon a legitimate interest of our own or of a third party and where you wish to raise to an objection to this particular ground;
• Otherwise restrict our processing of your personal information in certain circumstances;
• Claim compensation for damages caused by our breach of any data protection laws; and/or
• In any circumstance where we rely upon your consent for processing personal information, ou may withdraw this consent at any time.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on your rights under the General Data Protection Regulations.
If you would like to exercise any of these rights please contact our Data Protection Officer.  Amy Fines in the following manner.
Email at enchantedcelticrings@talktalk.net please put ‘Data Request’ in the subject line.
Changes to the privacy policy
This privacy policy was published on 16th March 2022 and last updated on 16th March 2022.  We may change this privacy policy from time to time and will notify you of any changes by notice on the website.
Contacting us
Our Data Protection Officer is Amy Fines
Any requests or questions regarding the use of your personal information should be made to the above named person using the following method:
Email enchantedcelticrings@talktalk.net, please put ‘Data Request’ in the sub

Refunds
Refund requests must be made within 30 days after receipt of your items.
Returns
Returns can be made by mail. To return an item by mail first contact us at Customerservice@ecrjewellery.com informing us of your return.  Item must be returned in the original packaging or other appropriate packaging.

Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdome or the European Union you have the right to cancel your contract to purchase goods from us within 30 days without giving notice.  The cancellation period:

• Will end 30 days from when you receive, or someone you nominate receives, the goods when you purchases goods in one order that are delivered separately; or
• Will end 30 days from when you receive, or someone you nominate receives, the last good when you purchased goods in on order that are delivered separately; or

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period.  To cancel, contact us by email at enchantedcelticrings@talktalk.net or by post at 19 Marchwood Close, Nottingham, NG8-1PJ.  Please give us your order number and date of purchases.
The right to cancel does not apply to:
Any customised or bespoke item.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel.  You will be responsible for the cost of returning the goods.  We will not be responsible for any damage or loss of the item(s) that occurs before they are returned to us, including while items are in transit.
If you cancel your purchase with us, we will reimburse to you all payments we received from you under the purchase agreement, including the costs of delivery, except for any supplementary delivery charges resulting from your choice of a delivery type other than the least expensive type of standard delivery that we offer.  Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the items.
We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any items purchased or 14 days after you provide proof that you have returned the items.  If no items were purchased, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.
We will make the reimbursement using the same form of payment as you used for the initial purchase.  You will not incur any fees because of the reimbursement.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Standard delivery by post.  Delivery takes 5 – 7 business days; or
• Standard international delivery by post.  Delivery takes 10 - 14 business days

Delivery will take place as soon as reasonably possible, depending on the delivery method selected.  Delivery times may vary due to unforeseen circumstances.  Please note that delivery times do not include weekends and bank holidays.  It does not include time to create a bespoke piece of jewellery.
You will not be charged for the delivery of the goods you purchase on our Site.
If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country.  You are responsible for paying any such duties or taxes.  Please contact your local customs office for more information before making a purchase.  We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient.  We are not liable for the delivery of your goods to the wrong person as a result of you providing us with inaccurate or incomplete information.

Terms and conditions
These terms and conditions (the “Terms and Conditions”) govern the use of Enchanted Celtic Rings/ECR Jewellery (the “Site”). This Site is owned and operated by Amy Fines. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Amy Fines and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:

• You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
• All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
Jewellery
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Payments
We accept the following payment methods on our Site:

• Credit Card;
• PayPal;
• Debit Card

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use.  By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law of these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Limitation of Liability
Amy Fines and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site or products therein.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Amy Fines and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site and Products or your violation of these Terms and Conditions.
Servability
If at any time of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows
07914291610
enchantedcelticrings@talktalk.net
19 Marchwood Close, Nottingham, NG8-1PJ

COPY RIGHT - All text photos and videos are the sole property of ECR Jewellery.  Any duplication of these items without express written consent, will be an infringement and could lead to legal action.