What materials do you use? Are they suitable for sensitive skin?
Each piece is made using high‑quality metals chosen for durability and comfort. Full material details are listed in the product description so you can shop with confidence. If you have specific metal sensitivities, feel free to contact me before ordering.
How do I choose the right size?
Sizing information is included in the description, but if you’re unsure, just send me a message. I’m happy to help you find the perfect fit or adjust the length where possible.
Can I customise this piece?
Many designs can be personalised — whether that’s chain length, colour combinations, or small design tweaks. If you’d like something adjusted, just let me know before ordering and I’ll confirm what’s possible.
How should I care for my jewellery?
To keep your piece looking its best, store it in a dry place and avoid contact with perfumes, lotions, and water where possible. A gentle polish with a soft cloth will help maintain its shine. Storing in an airtight bag or container can also help reduce the possibility of any tarnishing.
Is this jewellery suitable for everyday wear?
Yes — each piece is crafted with durability in mind. However, like all handmade jewellery, treating it with care will help it last longer.
How is my order packaged?
Your jewellery arrives beautifully packaged and ready to gift, with protective wrapping to keep it safe in transit. If you’re sending it directly to someone, I can include a gift box and note on request.
Do you accept custom orders or commissions?
I occasionally take on custom work depending on my schedule. If you have something special in mind, feel free to reach out and we can discuss your idea.
What happens if the item I want is out of stock?
Most pieces can be restocked or made to order. If a colour or size is unavailable, just send me a message and I’ll let you know the expected restock time.
How long will it take to make my order?
Processing times vary depending on the piece. Handmade items take a little longer, but I always aim to dispatch as quickly as possible. We aim to ship items within 5 - 7 business days. You will receive an email from us when the item has been shipped. If you have any queries regarding production or shipping, please don't hesitate to get in touch.
Do you ship internationally?
Yes — international shipping is available. Delivery times vary by location, and any customs fees are the responsibility of the buyer.
What is your returns policy?
I accept returns on unworn items within the timeframe listed on my shop policies. Custom or personalised pieces are non‑returnable unless faulty. If you have any concerns, please contact me and I’ll be happy to help.
How can I contact you if I have a question?
You can reach me through the contact form on the website, via email, phone or text. I’m always happy to help with sizing, materials, or custom requests.
